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responsible_Palette1e88
Participant
Oct 7, 2026 4:34 PM UTC
Question

adobe acrobat reader is crashing on ipad

Since late August, acrobat isn't able to open large files on my ipad. It used to work perfectly before. I have tried all methods from software updates, reinstallations, workarounds, but it hasn't worked. The app crashed after 2 seconds of trying to open any files even around the size of 500 MB. I have been raising the issue on the review section on app store but they literally pasted a nonsensical response from 1 year back saying they have solved the issue. I am astounded how they treat consumers. I have been using other apps. Repeated updates have not solved the issue, and my review updates have received no response. It is a very bad experience now.

[Moved to Acrobat Reader Mobile by a moderator］

2 replies

Amal Jaiswal
Community Manager
Amal JaiswalCommunity Manager
Community Manager
Nov 6, 2026 4:30 PM UTC

Hi ​@responsible_Palette1e88 

Hope you are doing well

To help us look into this further, could you please share a sample PDF file with us in a private message?

Here is how:

  1. Upload the file to any cloud storage you prefer and create a shareable link.
  2. Hover over my profile picture and select the envelope icon to send me a private message.
  3. Paste the link in the message.

If the file contains personal or confidential information, a sample with that content removed works just as well.

Let us know once you have shared it.

 

~Amal

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Amal Jaiswal
Community Manager
Amal JaiswalCommunity Manager
Community Manager
Oct 8, 2026 11:32 AM UTC

​Hi @responsible_Palette1e88 

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble.

This issue has already been reported to our engineering team, and they are actively working on it. While we do not have a fixed timeline for this issue, we will keep this thread updated as and when we hear anything from the team.

Thanks for your time and patience

Regards,

Amal

 

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