adobe acrobat reader on whatsapp - samsung

Question

Hello

Anyone facing issues in using adobe acrobat reader after up-gradation of OS on Android from 10 to 11 ?

The issue is after the upgrade PDF files don't open on Samsung mobile with OS 11 ( Samsung M31) and even after factory reset and reinstalling both the applications, I still face challenges.

I am approaching because even after factory reset, this problem persists. Any solutions?

Hardik

Websmith Solutions

Ria Tagra · Answer

Hi @Global5DDA

Galaxy smartphone users have been facing an issue where they are unable to send files from Adobe Acrobat Reader Mobile via WhatsApp in the Dual Messenger mode. Moreover, users are unable to open files received via WhatsApp. This problem is present on WhatsApp version 2.21.10.16 (or later).

Error: “you cannot access this file check the internet connection or reduce the name of the file.”

Note: Samsung has announced via its forum that it will fix this issue with a software update in the future.

Samsung recommends sending files by opening the Gallery or My Files app, selecting the files, and sharing them via WhatsApp’s second instance. To open files received on WhatsApp, Samsung recommends sending/forward them to your first WhatsApp account and opening them from there.

Regards

Ria

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