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R
RW88131
Known Participant
October 5, 2024
Question

Adobe Acrobate Reader - no cloud synch

  • October 5, 2024
  • 1 reply
  • 782 views

Hi! It’s been 8 months now since I reported this bug. When files are placed in folders on Adobe Cloud storage, the start menu does not update once files are opened/ used. It works fine with locally stored files. When will this issue be fixed? I contacted support, and they told me the problem would be resolved soon. I’ve been waiting through update after update, but nothing is happening.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 7, 2024

    Hi @RW88131

     

     

    I hope this message finds you well, and thank you for bringing this issue to our attention. I sincerely apologize for any inconvenience this has caused.

    From your description, it seems that the Start Menu is not updating after files are opened or used. To better understand and diagnose the issue, could you please provide a brief video recording showing the steps you are taking and how the problem appears during your workflow? This will give us greater clarity on what’s happening.

    Additionally, could you share the following information:

    • Operating System (OS) version: (e.g., iOS/Android version)
    • Adobe Acrobat Reader mobile app version: To find the app version, tap on the profile icon > About Adobe Acrobat.

    While we investigate, I recommend checking for updates to the app via the App Store (for iOS) or Play Store (for Android), as we release fixes and enhancements regularly. Once updated, please reboot your device and check if the issue persists.

    We appreciate your cooperation and look forward to your response.

     

    ~Amal

    R
    RW88131Author
    Known Participant
    October 7, 2024

    Dear Amal,

    Thank you so much! I hope you are doing well!

    Please find attached a screen record from which you can see that neither using Adobe Cloud-stored files nor marking Adobe Cloud-stored files a favorite works for me with start menu synchronization.

    I am using Adobe Pro Acrobat Reader 24.09.51 (20240927.143205) on iPhone. iPad and computer versions are updated, too. iPhone OS isIOS 18.0.1.

    I look forward to any help!

    Kindest Regards,

    René

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 11, 2024

    Hi @RW88131

     

    I hope you're doing well, and thank you for reaching out to us.

    Since you have the latest version of the app installed, I would recommend performing a quick reboot of your device to see if that helps resolve the issue. Restarting your device can often clear temporary glitches or conflicts that may be affecting the app’s performance.

    Please give it a try and let us know if the issue persists or if it resolves after the reboot.

     

    ~Amal

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