Skip to main content
Participant
September 25, 2024
Question

Adobe android app Microsoft login failure

  • September 25, 2024
  • 1 reply
  • 317 views

I can't login to Adobe on my android tablet using my Microsoft account.  That option is missing from the Adobe login page. See attached screenshot.

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Amal.
Legend
September 26, 2024

Hi @hopeful_motivation5EFA

 

I hope this message finds you well, and thank you for bringing this issue to our attention.

After attempting to reproduce the issue on my end, I was able to see the option to log in using a Microsoft account without any problems. Based on this, it seems that the issue may be specific to your browser settings or environment.

To help resolve this, I would recommend the following steps:

  1. Reset your web browser settings:
    Sometimes, cache or specific configurations can interfere with login options. Resetting your browser to its default settings may help in clearing out any potential conflicts.

  2. Try using a different web browser:
    If resetting doesn’t work, I suggest trying to log in using another browser. This will help determine if the issue is browser-specific.

If neither of these solutions work, please feel free to reach out again, and I’ll be happy to investigate further.

Thank you again for your patience, and I look forward to your response.

 

~Amal