Adobe app on iPad disappears?

Forum|Forum|9 years ago
April 14, 2017
1 reply
2562 views

Please help me return five years of documents stored on Adobe.

iOS

This topic has been closed for replies.

AkanchhaS8194121

Legend

Hi Chanlee1000,

Please help us with the more information, what exactly has happened and where have you saved all the documents?

Have you had the document saved under "Document Cloud" ?

You may login online on https://cloud.acrobat.com/recent and check under "Document Cloud" storage.

Regards,

Akanchha

chanlee1000Author

Participant

I had adobe reader on iPad x5 years then on Sunday app + all info no where to be found. Tried Apple back up to no avail. Any/all suggestions to find documents greatly appreciated.

Sent from my iPad

Mike Laursen

Participating Frequently

Hi, chanlee1000:

I'm so sorry to hear that your documents seem to be lost. I have a few questions that can help us help you.

Do you know if any update of the Acrobat Reader app or of iOS occurred right before your documents disappeared?

Can you say whether you were saving any of these documents on a cloud storage provider, such as Adobe Document Cloud or Dropbox?

Did you have documents stored in the "Local" folder in Reader?

Can you try going to the menu at the top, center of the app and choosing the various locations: "Recent", "Local", "Document Cloud", "Dropbox". Do you see any documents when you do so?

Can you look for the following entries the Settings app, and let us know what they say?

General > About > Version
General > About > Capacity
General > About > Available
Adobe Acrobat > Version

Thank you,

Mike Laursen

Mobile App Development Manager, Adobe Acrobat Reader for iPhone and iPad

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