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Yollanda0101
Participant
March 11, 2021
Question

Adobe App subscription issues

  • March 11, 2021
  • 1 reply
  • 469 views

Hi

im subscribed to Adobe Acrobat through Apple but it seems when I open the app it's in trial mode. I have tried to contact Apple but they directed me back to the app developers for assistance. Please advise how this can be resolved if possible. Thank you! 

This topic has been closed for replies.

1 reply

Ria Tagra
Ria Tagra
Inspiring
March 19, 2021

Hi Yollanda0101,

 

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. OS version?
  2. Make and model of your device?

Try to sign out and sign in back to your account. Do the following to restore your subscription:

  1. Tap the profile icon.
  2. Tap Subscriptions or Manage subscriptions
  3. Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.

 

Regards

Ria

    D
    default26k7rzy21mso
    Participant
    March 23, 2021

    I have the same isssue. I have tried all and   No luck.  Just updated IPhone software and subscription not active.  iPhone 11.  Version 14.4.  Please help.  I have a lot of work to complete.

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