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marc_2413
Participant
Jun 19, 2025 12:35 PM UTC
Answered

Adobe application crashes

App crashes minutes after attempting to open on iOS decive. Any help would be appreciated. I have tried deleting and reinstalling to no avail. 

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jun 19, 2025 5:08 PM UTC

Hi @marc_2413,

 

Hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile crashing.

 

This was a known issue, and the team worked on it to get the fix live.

Would you mind restarting your device once and checking again?

 

Let us know how it goes.


Regards,
Souvik.

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4 replies

Exciting_Mountain5c9c
Participant
Oct 13, 2026 5:48 PM UTC

I have been experiencing same with my iOS. Restarted device severally without success. 

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Amal Jaiswal
Community Manager
Amal JaiswalCommunity Manager
Community Manager
Oct 14, 2026 1:47 PM UTC

Hi @Exciting_Mountain5c9c

I hope you are doing well, and thanks for the update. 

This discussion is from last year and was about an issue that was resolved at that time, so we would like to look at your case separately. Could you please share:

  1. Which iPhone or iPad model and iOS version are you using, and which app are you using (for example, Acrobat Reader), along with its version?

  2. When does the app crash: right after you open it, after a few minutes, or when you open a particular PDF?

  3. Which other steps have you tried besides restarting the device, such as updating or reinstalling the app?

  4. A short screen recording showing the crash, as long as it does not show personal information.

You are also welcome to start a new post so that your question gets proper attention. Once we have these details, we will be happy to look into it further.

Regards,
Amal

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marc_2413Author
Participant
Jun 19, 2025 8:22 PM UTC

Thank you. This issue has been resolved. 
much appreciated 

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jun 19, 2025 5:08 PM UTC

Hi @marc_2413,

 

Hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile crashing.

 

This was a known issue, and the team worked on it to get the fix live.

Would you mind restarting your device once and checking again?

 

Let us know how it goes.


Regards,
Souvik.

Translate
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