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Krystyne30
Participant
August 4, 2025
Answered

Adobe application "NOT RESPONDING"

  • August 4, 2025
  • 1 reply
  • 298 views

I was using Adobe this morning and it was working fine and now it is telling me that the app is not responding. It gives me the option to wait or exit the app. If I select "wait" a few seconds later the options come up again. I am unable to figure out how to fix it. I have rebooted my laptop, I've checked for updates but not sure what else to do. Any assistance is appreciated.

Correct answer Amal.

Hi there,

Thanks for clearing it out, and I’m sorry to hear you're experiencing this issue.

Since you've already tried rebooting your Chromebook and checked for updates, here are a few additional steps you can try to fix the "app not responding" issue with Adobe:

1. Force Close the App

  • Go to your Chromebook settings > Apps > Manage your apps.
  • Select Adobe and choose Force Stop (if available), then try opening the app again.

2. Clear App Cache and Storage

  • In the same settings area, tap on Storage & cache and try clearing both.
  • Please note: clearing storage may remove downloaded files or settings.

3. Check for System Updates

  • Go to Settings > About ChromeOS > Check for updates and install any available updates.

 

4. Try an Alternative Version

You might try accessing Adobe tools via Adobe Document Cloud https://adobe.ly/47eKyJu  through the Chrome browser as a temporary workaround.

Let us know how it goes

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 5, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing. 

 

I have checked the Adobe account linked with the Adobe ID you are using on this community and found that you have Acrobat Premium subscription, this subscription is exclusively for the mobile devices and cannot be used on the Win/Apple desktop/laptops.

Please confirm the device OS and its version so we can look into it and assist you better.


 

 

K
Krystyne30Author
Participant
August 5, 2025

I am using a Chromebook.


CHRISTINE HAMMAN | SENIOR EXECUTIVE ASSISTANT
[P.I removed by moderator]

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
August 5, 2025

Hi there,

Thanks for clearing it out, and I’m sorry to hear you're experiencing this issue.

Since you've already tried rebooting your Chromebook and checked for updates, here are a few additional steps you can try to fix the "app not responding" issue with Adobe:

1. Force Close the App

  • Go to your Chromebook settings > Apps > Manage your apps.
  • Select Adobe and choose Force Stop (if available), then try opening the app again.

2. Clear App Cache and Storage

  • In the same settings area, tap on Storage & cache and try clearing both.
  • Please note: clearing storage may remove downloaded files or settings.

3. Check for System Updates

  • Go to Settings > About ChromeOS > Check for updates and install any available updates.

 

4. Try an Alternative Version

You might try accessing Adobe tools via Adobe Document Cloud https://adobe.ly/47eKyJu  through the Chrome browser as a temporary workaround.

Let us know how it goes

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