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olany_4058
Participant
Sep 17, 2025 11:55 PM UTC
Answered

Adobe cancellation

I have no idea why I'm getting charge $40 dollars for Adobe when I cancelled a lot time ago. I checked my subscription and there not Adobe plan on my phone. I need help please 

    Amal.
    Amal.Correct answer
    Legend
    Sep 19, 2025 4:48 PM UTC

    So what do I do to eliminate this issue.. It was working previously, or did
    the updates suddenly change my settings

    S R Rampersad
    [P.I Removed by Moderator]


    Hi there 

     

    This is not an issue, its the design behavior of the application. If you are using the freeware - Acrobat Reader desktop application and try to use any premium services that are not part of the plan. It will give the pop up for Acrobat Pro application - the Paid service which includes the premium services. 

     

    ~Amal

    View reply

    10 replies

    al_9595
    Participant
    Sep 18, 2025 10:47 PM UTC

    I have the same issue with acrobat pro. Cancelled during my free trial period and charged $19.99 a month the past 2 months. Just notice today of the charges and spent the past 2 hrs trying to get a live rep on the phone. This is beyond ridiculousz

    Translate
    Amal.
    Amal.
    Legend
    Sep 19, 2025 10:52 AM UTC

    Hi there 

     

    We hope you are doing well. Thanks for reaching out. We are sorry for the trouble you are experiencing with Acrobat Pro.

     

    I have checked your Adobe account and found that your Acrobat Pro subscription is still active.

     

    This is something better handled by our billing team here https://adobe.ly/4ny40G8 . Click on the contact us button in the lower right corner of the page to start the process. 

     

    ~Amal 

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    al_9595
    Participant
    Sep 19, 2025 10:58 AM UTC
    I have tried contacting by calling and email. I was u successful getting an
    actual live rep to talk to and resolve this issues. this was supposed to
    have been cancelled in July and now it Sept. this is extremely frustrating.

    Alvin Crusto III
    Translate
    Souvik Sadhu
    Souvik Sadhu
    Legend
    Sep 18, 2025 6:03 AM UTC

    Hi @olany_4058,

     

    Hope you are doing well. Sorry for your experience with billing.

     

    I checked your account registered on the community, and couldn't find any active subscription on your account.

     

    If you have our receipt and the transaction details, please reach out to our billing team on social media. They are in the best position to assist you with this.

     

    They can be reached at

    Facebook @ Adobe

    X (formerly Twitter) @ AdobeCare

     

    Let us know how it goes.


    Regards,
    Souvik.

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