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Hasanain29116468synx
Participating Frequently
October 4, 2026
Question

Adobe crashing on ipad

my Adobe is crashing when opening certain local files. I had it for years with no problems. This showed up two weeks ago. I have no problem loading pdf files from the cloud (OneDrive).
I’ve tried the following with no success:

1 up dating Adobe and iOS

2 uninstall and reinstall Adobe several times, it works fine for one day, then starts to crash again

3 restart my iPad

4 change setting preferences to default

5. There is enough storage space on iPad

The attached screen video shows me opening one file With no issues while 3 failed attempts To open another.

Appreciate any advice

    12 replies

    Hasanain29116468synxAuthor
    Participating Frequently
    October 17, 2026

    I am assuming no update and your team is diligently working on the file I sent. The file keeps crashing as we speaks

    Q: can I remove the share link ? Just making sure a copy was downloaded.

     

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 23, 2026

    Hi @Hasanain29116468,

    Hope you are doing well, and thank you for reaching out!

    We have already escalated this issue to our development team for further investigation, and they are actively looking into it. While we don't have a confirmed timeline for a resolution just yet, please rest assured that we are closely following up with the team and will keep you updated as soon as we have any new information to share.

    Regarding the file link you shared via private message, I can confirm that we have successfully downloaded a copy of the file. You may now safely delete the shared link from your sent private message.

    Thank you for your continued patience, understanding, and cooperation. We truly appreciate it!

    Best regards,
    Amal

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    Hasanain29116468synxAuthor
    Participating Frequently
    October 24, 2026

    Thank you for the reply and confirming you have a copy of the file.

    I will check you out next year early January to fallow up

     

    cheers

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    Hasanain29116468synxAuthor
    Participating Frequently
    October 9, 2026

    Hi, 

    any update ?

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 9, 2026

    Hi there, 

    Our engineering team is actively working on it. However, we do not have any fixed timeline yet. 

    We will keep this discussion updated as soon as we hear any news from the team. 

    Thanks for understanding.

    ~Amal

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    Hasanain29116468synxAuthor
    Participating Frequently
    October 9, 2026

    Ok, thank you

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    Hasanain29116468synxAuthor
    Participating Frequently
    October 5, 2026

    I sent you two links

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 6, 2026

    Thanks for sharing the links, we have shared them with our development team for checking. will keep you posted on the updates as soon as we get more information.

    Thanks for understanding

    Regards,

    Amal

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 5, 2026

    Hi  @Hasanain29116468synx

    I hope you are doing well, and thanks for the detailed list of steps you have already tried and for the screen recording. I'm sorry for the trouble, especially since the app worked for years without problems.

    Since the crash happens with certain local files and not with files opened from OneDrive, it would help to check whether it is related to the files or to the app. Could you please tell us:

    1. Which Acrobat Reader version, iPadOS version and iPad model are you using?

    2. Do the files that crash also open correctly in the Files app preview or in another PDF viewer? Does a failing file open if you copy it to OneDrive and open it from there?

    3. Where are the failing files stored (for example, On My iPad or iCloud Drive), and where did they come from (email, a download, a scan, another app)?

    4. If one of the failing files does not contain personal or sensitive information, could you please share it with us, so we can check it at our end?

    Once we have these details, we can look into it further. 

    Regards,
    Amal

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    Hasanain29116468synxAuthor
    Participating Frequently
    October 5, 2026

    Thank you for the reply and the time and reading my message, see below my answers

    1. iPad Pro (12.9 inches) fifth generation, iPadOS version 26.7.1, Adobe Acrobat pro with paid subscription (premium with cloud storage)

    2. I don’t have another PDF viewer application. However the failed file opens on OneDrive even after I copy it there. Also, I sent a copy to (book app) in my iPad and it works fine, but of course without the Aiad Adobe tools.

    3. The files, including the failed one are all from my personal OneDrive, they are medical textbooks PDF files. for convenience. I save a coffee on the local Acrobat file (iPad file) so they can open faster and operate off-line. So answering your question, they are stored in local Acrobat file/iPad file.
    4. The file has no personal or sensitive information. However, it is copyrighted with annotations. I can definitely share it if you can send me a private email. I don’t prefer to share it publicly here.
     

    Let me know.

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 5, 2026

    Hi there,

    Thanks for sharing the details, we have passed it to our development team for further review. We will keep you posted on the updates as soon as we get any information from the team.

    Thanks for your understanding.

    ~Amal

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