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FrancoisJvT
Participant
November 19, 2019
Answered

Adobe disappeared from Files App on iPad

  • November 19, 2019
  • 2 replies
  • 7170 views

After the most recent Adobe for iPad (as of 19Nov2019) the app is no longer available on the Files app as an option to interact with, nor available from Safari to save PDF files to.

 

Please assist!

 

Thanks.

This topic has been closed for replies.
Correct answer MW28832212wmzg

Hi @MW28832212wmzg,

 

Would you mind sharing a screenshot of the above screen shared by me? Wat you see will help us understand the scenario better and provide assistance accordingly.

 

-Souvik


Hi Souvik,

Thank you for responding to my comments. Sorry for the delay. I was in a hurry to get my peperwork done so I started trying to "troubleshooting". Sorry I did not make any screenshots before I worked on it over the weekend. Now it is back. I am sharing what I did: 

I checked my other iDevices, the Acrobat folders were all there. I held on to the latest Acrobat updates to my other iDevices but one (iDevice 2). I updated the Acrobat app on iDevice 2. It went through and the Acrobat folder was still there. At this point, I got a sense the missing folder on my iDevice 1 was not caused by app update. I decided to 

1. Rebooted my iDevice1.

2. Checked: Acrobat folder was still missing.

3. Check iOS update for my device: Up to date.

4. Created a .pdf file and saved on my iDevice 1 -> I wanted to know where it would go, hoping to see the folder if I could see my file. /I have set it saved onto my iDevice 1 (not the clouds)./
5. Open .pdf file in Acrobat Reader

6. check Acrobat folder, the Acrobat folder was still missing. 

7. Exit Acrobat Reader

8. rebooted my iDevice 1.

9. Open the .pdf file from Acrobat Reader. 
10. Checked, found the folder. 

I can see the folder now and all my files are still there. Not sure what caused the folder missing (when I needed it).

2 replies

Participant
August 15, 2022

I'm having this problem now, sadly. Today is 15th August 2022. I still able to open from adobe reader. But unable to save directly from safary nor finding "adobe" on Files app. Please help.

S_S
Community Manager
Community Manager
August 18, 2022

@Nik Muhammad 2565073629jr Hello,

 

When you select a PDF on your files app, you can click on share-> Import to Acrobat to open the file directly on Acrobat Reader mobile.

The same procedure can be followed on Safari too. 

 

Let me know if this works for you.

 

Thanks,

Souvik.

The

Participant
November 16, 2022

Hii. The adobe folder itself does not show in files app after ipad os 16 update. But everything thats in adobe is still there. The problem here is if i want to share an entire folder of files arranged/saved in adobe, i cant and have to share individually from adobe. I want to know if it was showing previously, and still showing on iphone, after ios 16 update, why has it disappeared from files app in ipad?

FrancoisJvT
Participant
November 22, 2019

Issue has been solved with iOS update (13.2.3) which followed directly after this post.

#relieved!

ls_rbls
Community Expert
Community Expert
November 23, 2019

That's good... don't forget to mark your answer as correct.