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Participant
June 21, 2021
Question

Adobe e-signature

  • June 21, 2021
  • 1 reply
  • 492 views

Hello. Whenever I try to "request signature" and the person who should sign it is opening it on tablet on Adobe Sign application, when he tries to sign it automaticaly shows previous sign, can you disable this option or no? I just want to make sure that every time someone has to sign it will be done by him at that moment, not using previous sign.

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 11, 2022

Hello,

 

Hope you are doing good. I am sorry for the delayed response and the experience you had with the application.

 

How this works is, when the first time an user puts in their signature, it is saved in the clouds. So, the next time when they sign a document, the application will try to retreive the previous signature. 

 

If you need an user to change the signature, they will have to manually change it from there.

 

Let me know if it answers your question.

 

Thanks,

Souvik.

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