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shannons45826540
Participant
January 17, 2020
Question

Adobe ExportPDF not working on iPad

  • January 17, 2020
  • 1 reply
  • 387 views

I have Adobe Export PDF on my iPad and has worked fine until just recently (last 6 mos). Now it is not launching or showing in available places to save documents. I have tried to uninstall and reinstall, but this did not help. I can see that my subscription is still good until 6/2020. What can I do?

 

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 20, 2020

Hi Shannons,

 

As you have mentioned above, you are subscribed to Adobe Export PDF subscription.

When you say it is not launching, are you referring to the Adobe Acrobat Reader mobile application or the export PDF option in the Adobe Acrobat Reader application for mobile? 

It would be helpful if you can share the application and OS version on the device.

 

Please take a backup of all the files in the application. Then sign out of the application and uninstall it.

Reboot the device once and reinstall the latest version of the application from the App Store.

Check if you still experience the issue.

 

Let us know how it goes.

 

Regards,

Meenakshi

 

 

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