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F
franzb82866505
Participant
October 17, 2019
Question

Adobe Fill & Sign log in problem

  • October 17, 2019
  • 2 replies
  • 1537 views

I have my first problem after using F&S for years: I am using it on 3 machines: Win 10, Iphone, Ipad. The latter makes the problem (I guess this might have to do with one of the recent upgrades and patches from Apple to get their 13.1. going).

I lost my signature on the Ipad and logged out to log in again (this is what works if the signature cannot be loaded).

Once logged out I tried to log in again: username OK, passwort OK, then there should be a window for the input of the security code which comes via SMS. I receive the code, but I don't get the window. Instead it says the logon has failed....

I have de-installed the app several times and reinstalled - no result.

Any idea?

Thanks

Franz 

This topic has been closed for replies.

2 replies

P
pablo7500
Participant
January 15, 2020

I am having the same issue with my Iphone XS Max, iOS 13.3, Fill & Sign v.19.11.1

You can see the verification code screen draw then immediately disappear without being able to click anything. Then you get a notification screen "Sign In Operation Failed", the only choice is OK. The verification code does come via SMS. 

Support chat was unable to provide any resolution. Their suggestion was to reach out to the Adobe Community to get an answer from the public since they did not know have any answers.

 

gus

F
franzb82866505Author
Participant
January 16, 2020

I never got hold of a solution therefore as a work around I created a new user and use my own cloud for storage.

Franz Bondy
Happy Family – TFO S.A.



[Personal details removed by the moderator]

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 20, 2019

Hi Franz,

 

Please confirm, if you are using the Adobe Fill & Sign application or the fill & Sign feature in the Adobe Acrobat Reader.

Could you please share the application version installed on your device?

Try to reboot the device once and then re-install the application.

Check if that helps.

 

We will be waiting for your response.

 

Regards,

Meenakshi

 

F
franzb82866505Author
Participant
October 20, 2019

Hello Meenakshi,

Thanks for your reply.

I am using Adobe Fill & Sign App in German language.

Version no. is 19.04.00

 

I have deleted the app several times already, switched the ipad off and after reboot installed the app. Unfortunately, this has not changed anything.

 I looks to me as if for whatever reason the window for the input of the 6 digit code cannot pop up and therefore creates a login error.

In the mean time I have created a new signature but of course cannot use the cloud and thus have no access from my other machines to the signed documents....

Thanks

Franz

 

F
franzb82866505Author
Participant
October 24, 2019

Hi Franz, 

 

Please check if there is any update available for the applicaiton in the App Store. 

It seems that you are using an old version of the application.

The latest version available for iOS devices is 19.10.01

 

Let us know how it goes.

 

Regards,

Meenakshi

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