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Eilis35707670dpab
Participant
Feb 26, 2024 9:27 PM UTC
Question

Adobe free

I have Adobe free app and until recently I was able to open and print documents using the free version. Now, when I attempt to open a document, Adobe reader automatically pops premium subscription and when I click "not now" it closes and I am unable to view my document. I have uninstalled and logged out of the app and nothing has changed.

 

How can I fix this to be able to use the free version?

 

Thanks 

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    1 reply

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Mar 14, 2024 2:16 PM UTC

    Hi @Eilis35707670dpab,

     

    Hope you are doing well. Thank you for writing in!

     

    Do you see the purchase pop-up when opening a PDF file or using a tool? This can also pop up if you try to open a non-PDF file.

     

    Please share a screen recording of the event from where you see the pop-up for further investigation.

     

    Look forward to hearing from you.

     

    -Souvik

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