Skip to main content
P
PMS123
Participant
June 4, 2020
Question

Adobe iPad app not syncing files from Google Drive

  • June 4, 2020
  • 3 replies
  • 2455 views

I have the Adobe app on my iPad AND its linked to my Google Drive files. I can see my Google Drive files and folders and access them easily. However, the issue is that when a new file gets added to Google Drive, I can see it on my Drive, but it does NOT show up in Adobe. Is there any way to refresh Adobe to show that new files or folders have been added? I have tried closing the app and rebooting it. I even restarted my device a couple times. Any assistance is welcomed. Thank you

    This topic has been closed for replies.

    3 replies

    flexwrite
    flexwrite
    Participant
    November 29, 2020

    Just my two bits: I had the same issue, butn then I remembered that I had changed my Google account password. I did what was suggested above (remove/reinstate) and did not see the issue after that. My guess is that Acrobat was trying to use the previous password. Just a guess, but that is my story and I am sticking to it. 

    C
    cslaviero
    Participant
    September 14, 2020

    I'm facing the same issue, removed and added again as a workaround and it worked. Plus, doing this did not remove my annotations from files I've had before, and it synced the same files to google drive (which it seems wasn't happening). So, as a workaround, it works just fine, but it is really really annoying having to do it each time I need to sync things with Google Drive. I hope Adobe reach this post and solve this major issue.

    C
    cslaviero
    Participant
    September 14, 2020

    Let me just add this: after re-syncing my account, it is now staying synced with Google Drive. I haven't tried to close and open the app to see this (expected) behavior persists, I'll reach back if it stops syncing again.

    A
    aweerakkody
    Participant
    June 7, 2020

    I have the same issue. One thing that works is to remove the google drive from your Adobe and add it again. I just did only one time and it seems to sync the newly added files to the Adobe app. My guess is that I will have to do this every time I update the google drive with files I want to open in the Adobe app.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices