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Participant
March 30, 2021
Question

Adobe keeps crashing on Android. Cannot fill and sign forms

  • March 30, 2021
  • 2 replies
  • 382 views

Please help.. My Adobe premium keeps crashing everytime I try to fill and sign forms. 

    This topic has been closed for replies.

    2 replies

    Ria Tagra
    Inspiring
    April 13, 2021

    Hi  Daneshree5C3C,

     

    Hope you are doing well. 

      

    We are sorry you're having difficulties. Please help me with few details to understand your issue better. 

    1.  Make and model of your device? 
    2. Application version? 

       

    We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 

     For Android Adobe Reader Mobile version: 21.3.0.17414 

     

     If your app crashes, a dialog appears asking that allows you to choose whether to send the log always or just once. Choose Always to help Adobe resolve any app issues.

     

    For more help refer to:   https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#sending-crash-logs-to-adobe

      

    Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

      

    Regards  

    Ria 

    ls_rbls
    Community Expert
    Community Expert
    April 1, 2021

    When you refer to crashing, does that implies that the issue occurs with every PDF that you try to work with, or just one particular PDF?

     

     

    Also, do you get the same problem if you force a manual update or just uninstall and reinstall the app?