Adobe mobile app not linking with OneDrive

Question

I'm trying to connect my Adobe Acrobat Pro mobile app to OneDrive but it tells me that I need to contact IT. It works on my desktop but now on the mobile android device, which I need for field work. Please help.

Souvik Sadhu · Accepted Answer

Hello Sarah,

Hope you are doing well. I am sorry to hear that you are experiencing issues with trying to connect OneDrive account with Acrobat Reader Mobile.

Just so that we can understand better, can you share a screen shot or a screen recording of the exact scenario that happens when you try to sign in to One Drive?

Also while you do so, once try these steps:

1. Log out of the application;

2. Restart the phone;

3. Log in back with the same e-mail address that has the active subscription.

Let me know if this helps.

Regards,

Souvik.

JR Boulay · Answer

MOVED TO THE ACROBAT READER MOBILE FORUM

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