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Sarah Jorgensen
Participant
May 3, 2022
Answered

Adobe mobile app not linking with OneDrive

  • May 3, 2022
  • 2 replies
  • 518 views

I'm trying to connect my Adobe Acrobat Pro mobile app to OneDrive but it tells me that I need to contact IT. It works on my desktop but now on the mobile android device, which I need for field work. Please help.

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Correct answer S_S

Hello Sarah,

 

Hope you are doing well. I am sorry to hear that you are experiencing issues with trying to connect OneDrive account with Acrobat Reader Mobile.

 

Just so that we can understand better, can you share a screen shot or a screen recording of the exact scenario that happens when you try to sign in to One Drive?

 

Also while you do so, once try these steps: 

1. Log out of the application;

2. Restart the phone;

3. Log in back with the same e-mail address that has the active subscription.

 

Let me know if this helps.

 

Regards,

Souvik.

2 replies

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
May 4, 2022

Hello Sarah,

 

Hope you are doing well. I am sorry to hear that you are experiencing issues with trying to connect OneDrive account with Acrobat Reader Mobile.

 

Just so that we can understand better, can you share a screen shot or a screen recording of the exact scenario that happens when you try to sign in to One Drive?

 

Also while you do so, once try these steps: 

1. Log out of the application;

2. Restart the phone;

3. Log in back with the same e-mail address that has the active subscription.

 

Let me know if this helps.

 

Regards,

Souvik.

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    May 3, 2022

    MOVED TO THE ACROBAT READER MOBILE FORUM

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