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A
Anonymous
January 3, 2019
Question

Adobe on iPad file name change issue with 18.12.

  • January 3, 2019
  • 2 replies
  • 1315 views

Adobe Reader v18.11 allows for file name change and moves, I have lost this functionality with the latest 18.12 update.  I have one iPad with 18.11 and everything works fine but not on the iPad using 18.12.  Any ideas why this option disappeared?

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2 replies

A
Anonymous
January 16, 2019

Here are the two pics which are signed in under the same username/password:


Working iPad using 18.11:

Not working iPad v18.12:

M
MobileDeveloperCK
Legend
January 16, 2019

Hi jaylCOtech​,

Thank you for the screenshots.  They are really helpful.

I see that you have folders on Dropbox and try to rename/move/delete.

I used Acrobat 18.12.00 from the App Store and tried to reproduce the problem with my Dropbox account.  But I did not experience the problem.

  • With Acrobat 18.12.00, do you have the same problem with all of the Dropbox folders or just the "Supervisory Visits" folder?  Can you try the "Client" and "Caregiver x" folders?
  • Does the same problem happen when you switch from Grid View to List View?
  • What is the iOS version on the iPad with Acrobat 18.11.00?
  • What is the iOS version on the iPad with Acrobat 18.12.00?
  • Would you please double-check the version of your Acrobat from the iOS Settings > Acrobat?

Thank you.

M
MobileDeveloperCK
Legend
January 4, 2019

Hi jaylCOtech​,

Between 18.11.00 and 18.12.00, I do not believe that Acrobat has changed wrt Rename or Move.

Would it be possible for you to attach two screenshots (one from 18.11.00 and the other from 18.12.00) demonstrating the difference?

Please note that the Adobe user forums do not accept email attachments.  The following FAQ document describes the steps to attach screenshots to your forum message via the web interface.

How to add a screenshot to a forum message from iPad/iPhone

Thank you for your help!

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