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Participant
May 9, 2025
Answered

Adobe premium

  • May 9, 2025
  • 1 reply
  • 277 views
  • I am paying for Adobe premium but cannot access any features 
Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked your Adobe account and unable to find any active/paid plan . If you may have used a different Adobe ID, please logout of the app, reboot the device and re-login with the correct Adobe ID and check.

 

You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 12, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked your Adobe account and unable to find any active/paid plan . If you may have used a different Adobe ID, please logout of the app, reboot the device and re-login with the correct Adobe ID and check.

 

You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.