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defaultmzwrwr38psfc
Participant
June 11, 2021
Answered

Adobe “Premium” for Mobile?

  • June 11, 2021
  • 4 replies
  • 3166 views

I purchased Adobe Acrobat Pro DC today for $179 after the Adobe "chat" person said I could load it onto 2 computers and 1 iPad.  When I attempt to download Pro DC to the iPad Air, I am prompted to buy Acrobat "Premium" for Mobile, for an additional $59.  Premium for Mobile will supposedly "unlock edit, convert, combine, compress and more" on mobile devices.

 

I understand from reading other chat threads that Pro DC does not work on an iPad.  Will "Premium" for Mobile work, and do I really have to buy 2 subscriptions for what I was told would work with one?  Thanks. Steve

Correct answer Bernd Alheit

Install the Acrobat app and sign in with your Adobe Id.

4 replies

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Wim5C39
Participant
October 27, 2021

I upgraded to a premium account.  But I can't use the features.  For example, if I want to make a note, I keep getting the message: 'please setup an e-mail account on your devine and try again'.  Very bizarre since I'm already logged in with my email account.  Someone tips because in this way premium has no added value.  P.S. I use Adobe on my iPad Pro.

Ria Tagra
Ria Tagra
Inspiring
October 27, 2021

Hi @Wim5C39 ,

 

Hope you are doing well,

 

There could be a possibility that you are signed in with a different account and you have subscribed with a different account.

You subscription should automatically activate. If you have an issue, you can reactive or restore your purchase as follows:

  1.  Tap on profile icon.
  2.  Tap on subscription.
  3.  Tap on restore purchase.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

 

For more help: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#activate-a-subscription

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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Anonymous
July 9, 2021

I am only interested in the security of such paid versions. I speak about spy apps that are used to track your data such as messages and so on. As I understand such apps can be used to get passwords as well. It will not be good. 

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 9, 2021

Don't install this apps.

Bernd Alheit
Community Expert
Bernd AlheitCommunity ExpertCorrect answer
Community Expert
June 11, 2021

Install the Acrobat app and sign in with your Adobe Id.

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defaultmzwrwr38psfcAuthor
Participant
June 11, 2021

Simple but effective.  I had an existing free account to which the iPad was defaulting when I opened the app.  Sign out, sign back in with the new credentials.  Easy Peazy. Thanks.

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defaultergngp3owkfn
Participant
June 11, 2021

I encountered the same problem. And, now despite purchasing mobile account, it didn't upgrade and still unable to use advanced features.

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