Participant

Answered

Adobe premium is not working

Forum|Forum|11 months ago
February 20, 2025
1 reply
430 views

I subscribed Adobe premium but when I tried to send out e-signature I an error message saying that

my trial has ended and need to subscribe.

please help.
Thanks.

Xaji,

Enterprise mobility management and SDK

Correct answer S_S

Hope you are doing well. Sorry for the trouble with using Acrobat Reader Mobile.

I checked your email address registered here on the community and cannot find an active subscription for Acrobat Premium.

Please share a screenshot of the error you see when trying to use the request signature feature.

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4jPzZzS)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if these help.

Regards,
Souvik.

Community Manager

Correct answer

Community Manager

Hope you are doing well. Sorry for the trouble with using Acrobat Reader Mobile.

I checked your email address registered here on the community and cannot find an active subscription for Acrobat Premium.

Please share a screenshot of the error you see when trying to use the request signature feature.

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4jPzZzS)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if these help.

Regards,
Souvik.

Participant

Good evening, I have tried your suggestions, I still can't request e-signatures. Please assist

Community Manager

Community Manager

Hi @Hlyfre_3918,

Hope you are doing well. Thanks for writing in!

I checked your account and saw an active subscription for Acrobat Premium.

The Request e-signature feature is not available for this subscription package.

More info here: https://www.adobe.com/devnet-docs/acrobat/ios/en/requestsignature.html.

Hope this clarifies your question.

Regards,
Souvik.