Adobe Premium not recognizing purchase

Forum|Forum|4 years ago
January 10, 2022
2 replies
376 views

My Adobe premium won't recognize my purchase through the Apple App Store. It worked when I originally purchased an entire year in November of 2021. When I check my subscriptions within the App Store, it says subscription is good until Nov. 2022. Within the app I've tried to restore purchase and I get an error. I've tried uninstalling all my Adobe apps and reinstalling them but that did nothing. I also tried logging in through my Apple account on my PC's Adobe and still nothing.

iOS

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M

Mike224614713evo

Participant

Any updates on this issue, I have the same problem?

Harsh Vardhan Pareek

Community Manager

Hi @nicholas22585856e2or @Mike224614713evo

As we can check your emails there is no subscription active on your account. Do you have any other email on which you have purchased the subscription? please let us know in a private message so we can assist you in this.

For sending a private message follow the below steps:

Tap my name beside my profile picture.
Tap send a message.
Write your message and tap send.

Thanks,

Harsh

K

Kevin22593218epau

Participant

I have the exact same issue. Tried all the steps you have and no change

Harsh Vardhan Pareek

Community Manager

Hi @Kevin22593218epau

Under this email we can't see any plan active, If you have any other email please that might be having a subscription active then let us know in a private message.

Looking forward to hearing back from you.

Thanks,

Harsh

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