Skip to main content
R
Rebecca29373024wo3h
Participant
April 13, 2023
Question

Adobe Premium purchase not recognized on IPad

  • April 13, 2023
  • 1 reply
  • 1046 views

1. Acrobat Version: 23.03.01

2.  IPad IOs 16.3.1

3. I purchased the Adobe Premium annual plan, via the app on my IPad, in September and cannot open it.  I continue to be asked if I want to purchase but when I do, it says that it has already been purchased.  When I press ok, my screen locks up with a spinning circle.  I have tried to restore purchases, sign out, delete and reload app to no avail.  PLEASE HELP!

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 13, 2023

[Moderator moved from Using the Community forums to Acrobat Reader Mobile.]

 

Nancy O'Shea— Product User & Community Expert
S_S
Community Manager
S_SCommunity Manager
Community Manager
April 16, 2023

Hi @Rebecca29373024wo3h,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices