Adobe Premium Subscription

Question

I paid for a monthly Adobe Acrobat Premium subscription and all of the paid features are still locked. Can you fix this for me?

S_S · Answer

Hope you are doing well. Sorry for your experience with using Acrobat Reader Mobile's premium features.

I checked the email address registered on the community, and couldn't find an active subscription for your account.

Would you mind sharing a few pieces of info for further investigation:
1. A screenshot of the purchase, which shows the purchase number;

2. A screenshot of what you see when you try to use the subscription features.

Also, you might want to try logging in to https://adobe.ly/40Z0pZ4 and checking if you can use the tools there.

If yes, I recommend checking the email address you are using on the app.

Let us know how it goes.

Regards,
Souvik.

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