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Tom24562280042c
Participant
May 23, 2022
Question

Adobe Premium subscription stopped working

  • May 23, 2022
  • 3 replies
  • 724 views

Hi, my adobe premium has decided that I need to upgrade to use usual features such as editing or converting other documents to pdfs.  When I select 'upgrade' I have a current subscription until Nov 2022.  Please can I have some help with this?

 

Tom

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3 replies

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Anonymous
May 23, 2022

Anybody know what's going on with adobe acrobat editing? I am unable to edit even though I have paid for premium subscription. Was working fine a few days ago and now I haven't been able to edit for two days. I even went as far as paying AGAIN but it still isn't working.

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Anonymous
May 23, 2022

I am also having this same problem.

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Tom24562280042cAuthor
Participant
May 23, 2022

Hi,

 

I managed to sort this out.  I must of had another email address assigned to my apple pay account so although all emails and user names on my adobe account have my main email address, I had to log out and sign in again with my old email adress that is on the apple pay account if that helps.  Tom

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Tom24562280042cAuthor
Participant
May 23, 2022

It would help if you could actually talk to someone these days but no telephone numbers apper to exist for technical support at adobe.  Not when you are having trouble signing in anyway!

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Tom24562280042cAuthor
Participant
May 23, 2022

This is on an ipad pro so its a mobile account.

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
May 23, 2022

Hi @Tom24562280042c 

 

Sorry for the trouble. Kindly confirm if you are using the same email which you have used to purchase the subscription earlier. Becasue we checked your account and unable to see any active subscription.

For more information kindly refer to this help document : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

 

Thanks,

Harsh

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