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Adobe reader 18.09.13 unresponsive to touch, hanged at the new ‘Home’

Forum|Forum|7 years ago
October 2, 2018
6 replies
4737 views

I am using the iPad 2017, in which I just updated to you latest version of Adobe Reader which is on 2nd October 2018, to version 18.09.13. I’m facing a major issue that my touch itelf is not responsive. Open the app it remains in the home of the app, it says home at the top but when I toucht the screen around, it does not respond at all. Also I cannot afford to uninstall the app as all my data is stored in the app. How should I proceed? I’ve got a video showing this, if there was a way, I’d upload it and show you. Please find a way, I’m a student and use my tab solefy for my stufies, have an exam upcoming.

iOS

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Correct answer Pat Wibbeler

Same problem with me NL On iPad mini4.

Rebooted my iPad 2-3 times.

I made a back up my files on iTunes Saved all PDF documents on my laptop. Deleted acrobat reader(new version 14). Then downloaded the same version again on App Store and copied my files back to iPad mini4 from iTunes. Total 2.31GB, 1100 files. Still no good.

Scrolling down on Files>On this iPad, it still hangs. Can’t scroll down past a few files.

The 1 or 2 files that I managed to open, scrolls through the pages fine ONLY if accessed through RECENT files menu. Not if opened ON THIS IPAD.

wasting my time going back and forth on this forum to find a way out.

Cant figure out how this update was approved.

i am trialling my hands on other PDF readers, but after having used adobe for more than a decade, it’s hard to make the switch smoothly.

like You, I wish I could go back to the earlier version.

Hello,

There may be two different issues discussed in this thread, though both sound and appear similar. The first was a hang that happened on viewing the "Home" view. That issue has been resolved in 9.14. There is another issue, where scrolling through the file browser views is slow (and even non-responsive) for large numbers of files on older devices. We're actively working on this issue, though it's quite a bit more complicated and may take some time to fix properly. I apologize for both issues!

Pat

Pat Wibbeler

Adobe Employee

Hello,

I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

‎Adobe Acrobat Reader on the App Store

Thank you again!

Pat

N

nlpat016Author

Participating Frequently

No, no benefit, there is a loading image when the app starts which just

remains so, there isn't any difference, can't open my books, I rephrase, it

doesn't show me my books itself, stuck on home tab. I'm getting the same

response on my old iPad Air, iOS 12. There isn't much benefit, I wish I

could downgrade.

Regards,

Nl

P

paulineb17312913

Participating Frequently

That’s really odd. The new version 18.09.14 that Pat Wibbeler so kindly provided the link for in his post #8 above worked great for my 3 ipads. It took a few seconds for this new version to load but once it did all my files showed and were accessible. Hope they find a good fix for you soon as well.

zabbar-sam

Participant

REBOOTING SOLVED THE PROBLEM

I’m using an ipod Touch 6th generation with iOS12.

After this latest Adobe Reader update, in early Oct 2018, I had the same problem as described above. I turned the iOS completely off, a reboot, and after the reboot I turned WiFi off and on. This off and on may not have been needed but that’s what I did.

Then this latest Adobe Reader version became responsive to screen touches and I nothing was lost.

F

farleysalazar

Participant

I had exactly the same problem but now its ok.

turn on wif from settings, reboot ipad, then open the app and wait like 3-5 minutes and works

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paulineb17312913

Participating Frequently

I followed your instructions, turned on wifi, rebooted, and then opened the app. While waiting the few minutes as you suggested the app closes by itself! I've done this process at least a dozen times with no success. Hope a solution is found soon. It would be nice if I could revert to the previous version.

N

npjazzer25969976

Participating Frequently

I have the identical problem. I have an iPad Pro 12.9 /2nd gen running iOS 11.4.1. After the latest update, AR 18.09.13, I launch the app and it gets stuck on the Home page. The icon buttons don't respond and I can't access the files. I tried rebooting the iPad a few times and it has no effect (note: I don't have this problem on my iPhone 6s w/ the same iOS). Just in case I copied the files on the iPad to my Mac from the iTunes file sharing window. I hope Adobe realizes soon that they have a major bug with this update and releases a fix soon.

Adorobat

Participating Frequently

Hi nlpat016,

Could you try rebooting the iPad once if you haven't already and try launching Acrobat again? Does that help?

Also, could you share iOS version installed on the device? You can refer to the steps given in the following link for the same:

Acrobat Reader Help for iOS: FAQ

Let us know if you need any help.

Shivam

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nlpat016Author

Participating Frequently

iOS 12, I have tried to reboot. No avail. And I must add that this issue is faces by way too many people. It's something I believe from the software end during the update. It's too much in the adobe forum for iOS.