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Participant
May 22, 2021
Question

Adobe reader crashed everytime I open the app in my mobile phone

  • May 22, 2021
  • 1 reply
  • 255 views

dear team,

Adobe reader get crashed everytime I open the app in my mobile phone.

I uninstalled and installed the app again but problem remain the same. 

 

Regards, 

Raghav 

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1 reply

Ria Tagra
Inspiring
May 24, 2021

Hi Raghav, 

 

Hope you are doing well. 


We are sorry, you're having difficulties. Please help me with few details to understand your issue better. 

  1.  Make and model of your device? 
  2. Application version? 
       

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 


For Android Adobe Reader Mobile version: 21.4.0

For iOS Adobe Reader Mobile version: 21.03.00


For more help refer to:  
*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria