Skip to main content
A
Annie381907555gr7
Participant
June 22, 2024
Question

Adobe reader crashing on Samsung S24 Ultra

  • June 22, 2024
  • 1 reply
  • 2684 views

Hi,

 

The last few days my Adobe Acrobat keeps crashing whenever I try and open a PDF.

 

I have uninstalled and reinstalled multiple times but nothing seems to be working. I have also cleared the cache. (screen shots attached of message and the blank screen I keep getting).

 

Please can you advise how I can fix this? Thanks

 

 

 

Please can you advise how I can fix this?

    1 reply

    A
    Ayodeji38443437k4w9
    Participant
    July 5, 2024

    I have same issue. I will be glad if anyone could help

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 5, 2024

    Hi @Ayodeji38443437k4w9,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Have you checked if there are any available updates for your device's OS? This could be a major factor for the application crashing.

     

    Also, is there any specific workflow you were trying to achieve when you expeirence the crash? 

    A screen recording video would be great to investigate further.


    -Souvik

    A
    Ayodeji38443437k4w9
    Participant
    July 5, 2024

    I was not doing any major thing on my phone. I tried to open a document I already have on my phone and I discovered the problem.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices