Skip to main content
Participant
June 22, 2024
Question

Adobe reader crashing on Samsung S24 Ultra

  • June 22, 2024
  • 1 reply
  • 2684 views

Hi,

 

The last few days my Adobe Acrobat keeps crashing whenever I try and open a PDF.

 

I have uninstalled and reinstalled multiple times but nothing seems to be working. I have also cleared the cache. (screen shots attached of message and the blank screen I keep getting).

 

Please can you advise how I can fix this? Thanks

 

Please can you advise how I can fix this?

1 reply

Participant
July 5, 2024

I have same issue. I will be glad if anyone could help

S_S
Community Manager
Community Manager
July 5, 2024

Hi @Ayodeji38443437k4w9,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Have you checked if there are any available updates for your device's OS? This could be a major factor for the application crashing.

 

Also, is there any specific workflow you were trying to achieve when you expeirence the crash? 

A screen recording video would be great to investigate further.


-Souvik

Participant
July 5, 2024

I was not doing any major thing on my phone. I tried to open a document I already have on my phone and I discovered the problem.