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Vlarius
Participant
June 18, 2025
Answered

Adobe Reader Crashing on startup on apple IPAD 6-18-25

  • June 18, 2025
  • 4 replies
  • 292 views

I'm having an issue where when I attempt to open the Adobe Reader app on my IPHONE or IPAD, the app crashes and closes. 

 

The IOS is up todate; I've tried deleting the app and redownloading from the app store; hard reboots; the usual. 

 

Is there a known outage or something preventing the applications from opening?

 

Any help / insight would be appreciated.

Correct answer Meenakshi Negi

Hi SmA,

 

Thank you for reaching out, and we are sorry to hear about the trouble caused. 

 

If the files were saved locally in the application, I am afraid they cannot be recovered. Once you uninstall the application on an iOS device, the data is removed along with the application, which is a design feature of iOS devices. 

We always suggest backing up data when uninstalling the application on iOS devices.

 

However, if you have any files saved on Adobe Cloud Storage, you can find them on the Acrobat web account. To access the files on the cloud, go to Files > Adobe Cloud Storage on your device.

 

I hope this information is helpful to you.

 

Thanks,

Meenakshi

4 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
June 19, 2025

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
June 19, 2025

Hi SmA,

 

Thank you for reaching out, and we are sorry to hear about the trouble caused. 

 

If the files were saved locally in the application, I am afraid they cannot be recovered. Once you uninstall the application on an iOS device, the data is removed along with the application, which is a design feature of iOS devices. 

We always suggest backing up data when uninstalling the application on iOS devices.

 

However, if you have any files saved on Adobe Cloud Storage, you can find them on the Acrobat web account. To access the files on the cloud, go to Files > Adobe Cloud Storage on your device.

 

I hope this information is helpful to you.

 

Thanks,

Meenakshi

S
SmA22658338
Participant
June 18, 2025

I'm having the same issues. I lost quite a few files today that had customer's signatures. I uninstalled, reinstalled, checked updates, restarted the iPads. This is frustrating.

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 18, 2025

Hi @Vlarius,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.


Regards,
Souvik.

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 18, 2025

Hi @Vlarius,

 

Sorry for the experience with Acrobat Reader Mobile app crashing.

 

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

 

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

 

We request your kind understanding and patience while the team gets the fix live.


Regards,
Souvik.

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