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December 22, 2021
Question

Adobe Reader for iPad and DropBox issues

  • December 22, 2021
  • 1 reply
  • 595 views

I create folders in my DropBox account linked to my Adobe Reader on iPad app. I transfer files from my iPad into the DropBox folder through the Adobe Reader app and when I go to the folder, it contains a completely different, unrelated document. If I access the same folder on my computer, the correct file is in the folder. When I go back to the folder on the app, sometimes the correct file is there and sometimes the incorrect, unrelated file is there. Today I opened a file from a DropBox folder that waas the correct one and while I have been working on it, the title of the file I am working on changed to the incorrect, unrelated document although I am working with the correct document. I have updated DropBox and Adobe on my iPad and still have this problem. Any idea how to solve this problem?

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1 reply

Harsh Vardhan Pareek
Community Manager
Community Manager
January 3, 2022

Hi @Kim22364634ivvo 

 

Hope you are doing well. 

Sorry for the delayed response. If you are still facing the issue, then please let us know a few more details to understand the issue better.

1. Application version?

2. Try to link the dropbox storage again in the app, here is the help document for the same:

https://www.adobe.com/devnet-docs/acrobat/ios/en/openfiles.html?highlight=dropbox#cloud-storage

 

Make sure that the app is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh