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Bhuvana5CAA
Participant
December 8, 2021
Question

Adobe reader keeps freezing

  • December 8, 2021
  • 1 reply
  • 407 views

I'm currently using Acrobat reader version 21.10.00 on my iPad (ios 15.1) and the app keeps freezing while I'm  highlighting and editing pdf documents. Please let me know how to fix this issue at the earliest.

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1 reply

Ria Tagra
Ria Tagra
Inspiring
December 8, 2021

Hi @Bhuvana5CAA,


Hope you are doing well.

 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Make and model of your device?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

 

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