Answered
Hi there
Hope you are doing well and thankyou for reaching out.
I understand how frustrating it can be when something works perfectly on your computer but not on your phone.
We need more information for a better understanding:
- Are your hyperlinks pointing to file paths (like folder/file.pdf) or web URLs?
- And are you opening the PDF using the default Samsung viewer or directly inside Adobe Acrobat Reader?
When you create a hyperlink in Excel and convert it to PDF:
- On a computer, PDF viewers can open local file paths (like links to another file in the same folder).
- On mobile devices (Android/iOS), for security reasons, apps usually block or don’t support links that point to local files (like another PDF stored on your phone).
That’s why tapping the link on your Samsung S23 Ultra does nothing, it’s not an error, but a limitation of mobile apps.
Here are a few options you can try and see if that works.
1. Use cloud-based links:
- Upload your PDFs to Document Cloud https://acrobat.adobe.com/link/home/
- Replace your Excel hyperlinks with those online links
- These will work on both desktop and mobile
2. Combine files into one PDF
- Merge all related PDFs into a single document
- Then use internal links (bookmarks or page links), which work well on mobile
Let us know how it goes.
~Amal
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