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R
rogerc71996522
Participant
October 2, 2018
Answered

Adobe reader update 18.09.13 and iOS 12

  • October 2, 2018
  • 2 replies
  • 3514 views

Updated the app on several devices today 2/10/18

No longer able to open any previous documents. Occasionally the app will show these but then crashes!

This topic has been closed for replies.
Correct answer MobileDeveloperCK

Hi rogerc71996522, npjazzer25969976​,

We just released Acrobat Reader 18.09.14 to the App Store.

This release addresses the freeze/hang issue at launch reported by users.

Please let us know if you continue to experience issues after updating.

We apologize for the inconvenience caused.

2 replies

M
MobileDeveloperCKCorrect answer
Legend
October 4, 2018

Hi rogerc71996522, npjazzer25969976​,

We just released Acrobat Reader 18.09.14 to the App Store.

This release addresses the freeze/hang issue at launch reported by users.

Please let us know if you continue to experience issues after updating.

We apologize for the inconvenience caused.

R
rogerc71996522Author
Participant
October 4, 2018

Thanks for the update

R

Meenakshi_Negi
Meenakshi_Negi
Legend
October 2, 2018

Hi Rogerc, 

Sorry for the trouble caused.

Could you please try once to sign out of the application and reboot the device?

If you cannot sign out, just try to reboot the device.

Then launch the application and check if it works fine.

NOTE: Please do not uninstall the Reader without creating a backup of the files. Removing the application will delete all the local PDFs associated with it.

We will be waiting for your response.

Let us know the is the issue persists.

Regards,

Meenakshi

N
npjazzer25969976
Participating Frequently
October 2, 2018

I have nearly the same issue. I also updated the AR 18.09.13 today on my iPad Pro 12.9 / 2nd gen running iOS 11.4.1. and once I launched it, the Home page opens and AR got stuck and froze. None of the icons or buttons work so I can't access any of the files. I already tried rebooting the iPad with no luck, still freezes. NOTE: the same update works fine on my iPhone 6s with iOS 11.4.1.

In the meantime I used iTunes to access and save the files from my iPad to my Mac. If Adobe doesn't fix this soon, I'll try reinstalling AR to see if that alleviates the problem. If that doesn't work, I'll use a different PDF app.

N
npjazzer25969976
Participating Frequently
October 2, 2018

UPDATE:

Problem fixed or rather it fixed itself. An Adobe tech guy contacted me and had me try really the same thing I tried before. I thought what’s the harm. I’ll try it again. I just rebooted the iPad and waited 3-5 minutes like he advised. At first, the same thing happened. Interesting I noticed the system clock at the top didn’t change during the 3-5 minutes, while it was up. I didn’t quit it but I put it in the background. I came back to AR and it still was frozen but the clock updated itself. Literally it was like starring at a screenshot jpeg. I then went out of the app again and came back to it and voila, AR started working as normal. I was able to go through any menu, open any file, etc. So I don’t know what happened or what I did except toggle with it a bit, but it just started working.

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