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donaldp14143345
Participant
October 3, 2018
Answered

Adobe Reader update version 18.09.13

  • October 3, 2018
  • 2 replies
  • 1387 views

I updated the adobe acrobat reader to version 18.09.13 on my iPhone this morning.  iPhone is running ios 11.4.1.

Now when I open the app, I get the home screen and it just freezes on that screen.  App no longer works.

Anyone else having these issues? 

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi Giorgiab,

    Sorry for the delay in response.

    As you have mentioned above, you have lost all the files.

    Are you referring to the files on Document Cloud and Local? Or just the local files?

    In the new Acrobat UI, refer to the steps mentioned below to open the files:

    - Launch the application and go to the Files option provided at the bottom of the window.

    - Now, tap on "Location" from the top left corner of the window.

    - Select the location from where you wish to open the document.

    Check if you can find the documents listed there.

    Please let us know

    (a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone).

    Or

    (b) lost local files because you have uninstalled Acrobat?

    For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may refer this help link Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

    Please share the current version of the application installed on your device, if you still not able to locate the documents.

    We will be waiting for your response.

    Please update the thread if the issue is already resolved.

    Regards,

    Meenakshi

    2 replies

    M
    MobileDeveloperCK
    Legend
    October 4, 2018

    Hi donaldp14143345​, giorgiab9509724​, 

    We just released Acrobat Reader 18.09.14 to the App Store.

    This release addresses the issue at launch reported by users. Please let us know if you continue to experience issues after updating.

    We apologize for the inconvenience caused.

    G
    giorgiab9509724
    Participant
    October 5, 2018

    No i still don’t find any of my files. I lost everything

    Inviato da iPhone

    Il giorno 4 ott 2018, alle ore 23:53, MobileDeveloperCK <forums_noreply@adobe.com> ha scritto:

    Adobe Reader update version 18.09.13

    created by MobileDeveloperCK in Acrobat Reader for iPhone and iPad - View the full discussion

    Hi donaldp14143345, giorgiab9509724,

    We just released Acrobat Reader 18.09.14 to the App Store.

    This release addresses the issue at launch reported by users. Please let us know if you continue to experience issues after updating.

    We apologize for the inconvenience caused.

    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10659258#10659258 and clicking ‘Correct’ below the answer

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    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    November 16, 2018

    Hi Giorgiab,

    Sorry for the delay in response.

    As you have mentioned above, you have lost all the files.

    Are you referring to the files on Document Cloud and Local? Or just the local files?

    In the new Acrobat UI, refer to the steps mentioned below to open the files:

    - Launch the application and go to the Files option provided at the bottom of the window.

    - Now, tap on "Location" from the top left corner of the window.

    - Select the location from where you wish to open the document.

    Check if you can find the documents listed there.

    Please let us know

    (a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone).

    Or

    (b) lost local files because you have uninstalled Acrobat?

    For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may refer this help link Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

    Please share the current version of the application installed on your device, if you still not able to locate the documents.

    We will be waiting for your response.

    Please update the thread if the issue is already resolved.

    Regards,

    Meenakshi

    G
    giorgiab9509724
    Participant
    October 3, 2018

    I have the same problems and i wrote to adobe support. They answered after 30 minutes chat making thousand questions that they don’t know, to find the answer in the forum          

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