Adobe Scan files gone after renewal of subscription?

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Hello,

after renewal of subscription all Scans in Document Cloud were gone?

Any idea were they are and if possible how to get them back?

Thank you very much!

Tilo

General troubleshooting

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hammer0909

Community Expert

Did you renew using the same Adobe ID from your original subscription? If you changed Adobe IDs, they are two separate accounts. Did you allow your subscription to lapse and then renewed? I still don't think Adobe would delete the files if it was within a reasonable amount of time.

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T

Tilo24035112ir4yAuthor

Participant

Hi Chad,

yes. Same ID. Got an email that subscription expired and I renewed it with that link attached.
The docs in cloud are still there, only pdf Scan are gone?

Thanks

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Harsh Vardhan Pareek

Participating Frequently

Hi @Tilo24035112ir4y

Could you confirm a few details?

1. Do you have any other email that you could have used before to save the scans?

2. Kindly share the email with us in a private message.

Thanks,

Harsh

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