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David31978144ecm1
Participant
December 12, 2025
Question

Adobe Sign android app crashes when attempting "in-person signature" process

  • December 12, 2025
  • 1 reply
  • 231 views

Hi all,

 

This problem has been replicated on three different devices. The one I have information for is a Google Pixel 10 Pro, Android version 16 and I'm using Adobe Acrobat Sign version 5.0.7. 

 

The error occurs as soon as the "signer" taps "Proceed" after confirming their email address. One of two things will happen:

1) The app crashes (quits and goes to the Pixel home screen)

2) The app goes back to the "waiting for others" section which is blank and should have the pending document in there.

 

I'm not sure about the other 2 devices because I wasn't running them, but the app was just downloaded on both so I'm sure it's the newest app verison. We've tried restarting devices and deleting/redownloading the app and nothing works.

 

I'd appreciate any help on this, but I'm pretty sure it's just a bug in the app and requires a fix. Thanks!

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
December 15, 2025

Hi @David31978144ecm1,

 

Hope you are doing well. Sorry for the trouble with using Acrobat Sign for Mobile.

 

Since you have shared most of the details, would you mind sharing a screen recording of the entire event for a better understanding and further investigation?

 

This will enable us to share the complete set of information with the development team, allowing them to reproduce the issue in-house and reach a resolution quickly.

 

Look forward to hearing from you.


Regards,
Souvik.

D
David31978144ecm1Author
Participant
December 16, 2025

Thanks for the response. I've attached a screen recording of the issue. As you can see, when it instructs me to pass the device over to the signer (PII removed by moderator), and I tap "OK" and "Proceed", it goes back to the "waiting for others" screen, which is blank. This happens three times in the video and appears to be an endless loop.

This was recorded on a Google Pixel 10 Pro running Android 16 and Adobe Acrobat Sign version 5.0.7. 

Thank you again for your help.

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
December 17, 2025

Hi @David31978144ecm1,

 

Thanks for the details.

 

I have forwarded the details to the development team for their review and further investigation.

 

Please allow me some time to get this checked and circle back to you.


Regards,
Souvik.

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