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Cynthia24366631zyus
Participant
May 22, 2022
Question

Adobe wants me to change email

  • May 22, 2022
  • 1 reply
  • 232 views

I want to unlock some premium tools associated with Adobe acrobat reader for android (9.99/month) They want me to change my account to a Gmail, so I can use the playstore.  I had no problem signing up for thr free version under my proton address that u trust.  What are my options?  I just need a few extra, simple tools for mobile.  What will happen to all my docs that are stored in my @protonmail Adobe address.

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 23, 2022

Hello Cynthia,

 

I hope you are doing well. 

 

As per the above description, I understand that you have to switch your account's e-mail address. 

 

To assist you better, you may change the e-mail address from the online profile page or by contacting our chat support.

To check the profile page: Adobe Account.

 

If you cannot change the e-mail from there, you might contact our support channels to assist you further.

Link: Contact Customer Care (adobe.com)

 

The files will still be there with the e-mail address changed.

 

I hope this answers your question.

 

Thanks,

Souvik.

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