Adobe Won't Open

Forum|Forum|4 years ago
March 29, 2022
2 replies
1795 views

I have a new Samsung Galaxy S22 Ultra. When I try to open a file with Adobe Reader, it doesn't open. It just downloads instead. Is there something that can be done to fix this?

Thank you.

General troubleshooting

This topic has been closed for replies.

Q

Qww

Participant

Hello 👋 where are you from?

Harsh Vardhan Pareek

Participating Frequently

Hi @Ed23797098b17w

Would you mind sharing a few more details?

1. What is the source of the PDF file, is it by mail or from a website?

2. After the download, did you try to open it from the notification bar? Is it opening from there?

3. Application version?

4. Android version?

Make sure that the app is up to date.

Thnaks,

Harsh

E

Ed23797098b17wAuthor

Participant

Hello,

It is from an email. After I try to open it, it goes directly to
download. If I go to download, it will ask how I want to open it. I hit
adobe, then it will open. It won 't open directly from the email.
It is Android 12.
The app is up to date. Adobe is version 22.2.0.21450

Thank you

Ed

Harsh Vardhan Pareek

Participating Frequently

If I go to download, it will ask how I want to open it.
By @Ed23797098b17w

Before tapping to Acrobat option to open, do you see a prompt that asks if you want to always open with this application? If yes, tap always, so Acrobat becomes the default PDF viewer, and you can view it from the emails directly.

Let us know if that helps.

Thanks,

Harsh

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