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Ed23797098b17w
Participant
March 29, 2022
Question

Adobe Won't Open

  • March 29, 2022
  • 2 replies
  • 1783 views

I have a new Samsung Galaxy S22 Ultra.  When I try to open a file with Adobe Reader, it doesn't open.  It just downloads instead.  Is there something that can be done to fix this?

 

Thank you.

This topic has been closed for replies.

2 replies

Q
Qww
Participant
March 29, 2022

Hello 👋 where are you from?

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 29, 2022

Hi @Ed23797098b17w 

 

Would you mind sharing a few more details?

1. What is the source of the PDF file, is it by mail or from a website?

2. After the download, did you try to open it from the notification bar? Is it opening from there?

3. Application version?

4. Android version?

Make sure that the app is up to date.

 

Thnaks,

Harsh

    E
    Ed23797098b17wAuthor
    Participant
    March 29, 2022
    Hello,

    It is from an email. After I try to open it, it goes directly to
    download. If I go to download, it will ask how I want to open it. I hit
    adobe, then it will open. It won 't open directly from the email.
    It is Android 12.
    The app is up to date. Adobe is version 22.2.0.21450

    Thank you

    Ed
    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    March 30, 2022
    quote
     If I go to download, it will ask how I want to open it. 
    By @Ed23797098b17w


    Before tapping to Acrobat option to open, do you see a prompt that asks if you want to always open with this application? If yes, tap always, so Acrobat becomes the default PDF viewer, and you can view it from the emails directly.

     

    Let us know if that helps.

     

    Thanks,

    Harsh

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