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chrism54486645
chrism54486645
Participant
January 16, 2019
Question

Adobe won't open PDF - looking for other program to open

  • January 16, 2019
  • 1 reply
  • 607 views

Hi,

I have a long PDF document I'm trying to get through (with highlighting, etc along the way) little by little. I downloaded Adobe on my tablet (Kindle Fire) and phone (Pixel 3 - Android) so that I can save the PDF to the cloud and work on it across devices. For a few days it worked perfectly. Now, all of a sudden, Adobe on both devices doesn't seem to know how to open it. On the fire, I get an error. On the phone, it loads to 100% then prompts me to pick another app to open it with. I don't really understand why this is - why wouldn't Adobe open the PDF in Adobe? When I go on the cloud reader on a computer, it opens fine within the cloud reader. It is not doing that on a device, though.

Thanks for the help.

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
January 16, 2019

Hi chrism,

As per the issue description mentioned above, you are facing issue when trying to open pdfs, is that correct?

Does this happen with specific pdf or with all the pdfs?

What error message you are getting when trying to open the pdf?

Also, try locating the pdf by going into files>on this device and try opening it from there? Does that work?

Refer following help document for the same:

Acrobat Reader Help for Android: Help Home

Let us know if you need any help.

Shivam

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