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Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

What's the current version of the Acrobat Reader mobile that has been installed? Could you share a screenshot of the ad you are getting? Do you get the ad using any specific tool or opening the PDFs?

Please ensure you have the latest version of the mobile app installed, check for any pending updates from the Play Store, install it, and reboot the device.

We're here to help; we need more info. You can also see this article to learn more about the Acrobat Mobile app: https://adobe.ly/4b6baMT

Thanks,

Anand Sri.

[moving the thread to the relevant community]