after signing, images replaced wit black boxes

Forum|Forum|1 year ago
April 6, 2024
1 reply
1440 views

Hi,

The issue is Adobe Fill & Sign app on iOS, replace some Arabic text/Images (considered images, in original pdf file) to black boxes; after signing the file and sharing it back

The other text/images having non-white background are kept as is

The PDF file generated, through MS-Word and MS-Excel then merging together (2 pages) in one PDF file, using ilovepdf

We have classification tools in the organization, but excluded for the case (I don’t think, it’s the issue); and just mentioning to give full view on the case

The generated PFD file, shows PDF producer as iLovePDF

After signing, the producer is iOS Version 17.4.1 (Build 21E236) Quartz PDFContext

How to avoid those black boxes, from replacing the text/images?

Please help

This topic has been closed for replies.

F

Fahad365599884hv6Author

Participant

attaching sample of the document before signing and after

both are PDF

F

Fahad365599884hv6Author

Participant

through troubleshooting,

I found 2 solutions, as

1- print as pdf, instead of saving as

2- change the fonts, to a one which doesn't create the same issue

S_S

Community Manager

Hi @Fahad365599884hv6,

Hope you are doing well. Thanks for writing in!

Since Adobe Fill & Sign app has been discontinued, would you mind checking the same form with Acrobat Reader Mobile and let us know if it works for you?

Also, please see if the app is updated to the latest version.

Hope this helps.

-Souvik

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded