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trevorc1248000
Participant
December 18, 2018
Question

After Update crashes

  • December 18, 2018
  • 1 reply
  • 740 views

Hi, since I updated the app approximately 3 hours ago I can't open PDF attachments it opens the just snaps close

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
December 18, 2018

Hi trevorc,

As per the issue description mentioned above, you are unable to open pdf attachments after updating reader, is that correct?

Could you let us know if there is any error message when acrobat closes?

Also, let us know dot version of acrobat and android version installed on the device? You may refer to the steps given in the following help document for the same: Acrobat Reader Help for Android: Troubleshooting FAQs

Have you tried opening other pdf files ( not attached in an email)?

Thanks,

Shivam

D
damonj69234800
Participant
December 18, 2018

I am having a similar issue however for me when I open a PDF file and try to zoom in it begins flickering in and out until I close it and reopen.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    December 19, 2018

    Hi damonj,

    Could you let us know dot version of acrobat and android version installed on the device? You may refer to the steps given in the following help document for the same: Acrobat Reader Help for Android: Troubleshooting FAQs

    Also, does acrobat reader flickers when opening and zooming in on a pdf from an email only? Have you tried with other pdf files as well?

    -shivam

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