Skip to main content
J
Jocelyne5C65
Participant
March 27, 2021
Question

Agreed to new terms and conditions, can't open PDFs anymore

  • March 27, 2021
  • 1 reply
  • 387 views

Hi, I received a pop up messages asking me to agree to updated T&Cs. I followed the process and agreed. Now I can't open any PDFs - nothing happens when I click. What could be going on? 

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 30, 2021

    Hi Jocelyne

     

    Hope you are doing well and sorry for the trouble. As described, you can not open PDFs after agreeing to the updated terms and conditions.

     

    - Would you mind sharing the workflow/steps you are doing to open the PDF files?

    - Are the files stored on the shared network/drive or are they located on your device?

    - Do you get any error message when you try to open the PDF? If yes, please share the screenshot of the same for a better understanding

     

    Please check for any missing/pending updates and try updating the application from Play Store (Android) or App Store (iOS) and reboot the device once and see if that helps.

     

    Regards

    Amal

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices