AI assist subscription

Forum|Forum|1 year ago
October 4, 2024
2 replies
344 views

I purchased this subscription but when I try to use it asks me to subscribe.

AI Assistant

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H

heather_4870Author

Participant

the platform is the Galaxy Store

Amal.

Community Manager

Hi there

Thank you for providing the screenshot. I have escalated this matter to our internal team and logged a ticket to ensure the issue is thoroughly investigated. The team is already looking into it, and I will keep you updated as soon as we have any significant progress or further insights.

Your patience and understanding are greatly appreciated during this process. Should you have any additional information or encounter any further issues, please don’t hesitate to reach out.

~Amal

Amal.

Community Manager

Hi @heather_4870

I hope this message finds you well, and thank you for reaching out to us.

After reviewing the Adobe account associated with the Adobe ID you're currently using on this community, I was unable to locate any active paid subscription. To assist you further in resolving this issue, could you please confirm the platform from which you purchased your subscription? The options include:

Google Play Store
Samsung Galaxy Store
Apple App Store

Additionally, it would be very helpful if you could provide a copy or screenshot of the purchase confirmation email you would have received at the time of subscribing. This will allow us to thoroughly investigate and resolve your subscription issue as quickly as possible.

Please feel free to reach out if you need more help.

~Amal

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