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J
jazmin_5945
Participant
August 8, 2024
Question

Ai assistant

  • August 8, 2024
  • 1 reply
  • 484 views

I signed up for the free trial and added the ai assistance add on to try out the feature but when I go to use it for a pdf it said I don't have that feature for this account. It shows I have it as an add on ...

This topic has been closed for replies.

1 reply

S
sprinklr-integration-user
Inspiring
August 9, 2024

Hi @jazmin_5945

 

Hope you are doing well.

 

I’ve reviewed your Adobe account linked to the Adobe ID you're using in this community and noticed you have an AI Assistant for Acrobat subscription. To resolve the issue, please try the following steps:

  1. Log out of the Acrobat Pro application on your computer.
  2. Reboot your device.
  3. Log back in using the correct Adobe ID.

If you continue to experience any issues or need further assistance, please let us know.

 

~Amal

J
jazmin_5945Author
Participant
August 22, 2024

Hello , I have now paid for the monthly subscription and AI feature and still it does not allow me to use it.  I logged out from all my devices, changed the password and rebooted my devices... still does not let me use the feature. 

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