AI Assistant

My AI assistant kept saying something went wrong when working with a document. How can I resolve this?

Correct answer Amal.

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and couldn't find any active/paid subscription. Please try to restore the purchase and see if that works. Tap on profile > Subscriptions > Restore Purchase and reboot the device once https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

Also, if you have used a different Adobe ID to purchase the subscription, please share it with us in DM for further tracking.

Correct answer

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and couldn't find any active/paid subscription. Please try to restore the purchase and see if that works. Tap on profile > Subscriptions > Restore Purchase and reboot the device once https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

Also, if you have used a different Adobe ID to purchase the subscription, please share it with us in DM for further tracking.

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