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M
muhtadi
Participant
December 22, 2024
Answered

Ai assistant

  • December 22, 2024
  • 1 reply
  • 175 views

I have already purchased the AI Assistant, but I am unable to activate it. I am using the same email address for both my Adobe and Apple accounts. My device is an iPad. Please can you help me to solve this problem?

Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe Account using the Adobe ID you are using on this community and unable to find any paid/active subscription.

 

Please make sure that you are using the correct email address that you were logged in with on App store while purchasing the subscription and see if that works.

 

Also try to restore the purchase. Tap on profile icon > Subscription > Restore Purchases https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

 

Let us know how it goes.



1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
December 24, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe Account using the Adobe ID you are using on this community and unable to find any paid/active subscription.

 

Please make sure that you are using the correct email address that you were logged in with on App store while purchasing the subscription and see if that works.

 

Also try to restore the purchase. Tap on profile icon > Subscription > Restore Purchases https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

 

Let us know how it goes.



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