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Participant
Jan 12, 2025 10:49 AM UTC
Question

AI assistant not working

Hi Adobe

Despite my subscription, I can't use the AI assistant. 

Every time I try, it tells me I'm not a subscriber. 

I'm on Android; the subscription has been through Google Play since January 04, 2025.

 

Please help me

2 replies

Participating Frequently
Jan 16, 2025 11:08 PM UTC

Same here 

 

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Participant
Jan 15, 2025 6:00 PM UTC

A screenshot and a screen recording are attached.

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