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Participant
July 14, 2025
Question

Ai assistant not working.

  • July 14, 2025
  • 1 reply
  • 254 views
  • I have subscribeed Ai assistant. Whenever I am trying to use it, the pop-up of Now subscribe showing. 

1 reply

Amal.
Community Manager
Community Manager
July 14, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing. 

 

I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to find any active/paid plan. If you have used a different email for the purchase, please log out of the application and re-login with the correct Adobe ID (Email) and see if that works. 

 

For more information please check the help page https://adobe.ly/452ulpe;

 

 

Participant
July 14, 2025
Screenshot_2025-07-14-12-04-25-52_e307a3f9df9f380ebaf106e1dc980bb6.jpg
Amal.
Community Manager
Community Manager
July 15, 2025

Hi there 

 

Thanks for sharing the details in the screenshots. I was able to locate the plan. 

 

As described in your initial post that you were not able to use it, and a pop-up always appears asking to subscribe again, Please try to log out of the application and reboot the device once and re-login with the same Adobe ID and see if that works. 
If it still doesn't work, please open the Acrobat Reader mobile app, go to Profile > Subscriptions > Restore Purchases and check 

 

Let us know how it goes.